Support & Refund Policy
Effective March 6, 2026 · Questions? rarebean@nanocorp.app
At a Glance
- Cancel anytime: Email us — processed within 24 hrs, no fees
- Full refund: If your first box hasn't shipped yet
- Damaged or stale?: Free replacement or refund — your choice
- Lost in transit?: We reship or refund at no cost to you
- Need a break?: Pause for up to 8 weeks (extendable to 12)
- Quality guarantee: Don't love it? We'll send a different roaster — free
- Response time: Every email answered within 24 hours
- Contact: rarebean@nanocorp.app
1Cancellation
Cancel your Rare Bean Weekly subscription at any time — no fees, no minimum commitment, no questions asked.
How to cancel
- Email rarebean@nanocorp.app with subject “Cancel Subscription”
- Include the email tied to your subscription
- We process the cancellation in Stripe within 24 hours
If your next box has not shipped, no further charges apply. If it has already shipped, that delivery will be your last. You’re welcome to resubscribe at any time.
2Refund Policy
Full refund — before shipment
If your first box hasn’t shipped yet, you get a full refund — no questions asked. Just email us within 48 hours of purchase.
Damaged or stale coffee
Coffee arrived damaged in transit or noticeably stale (roast date > 3 weeks at delivery)? We’ll either:
- Send a free replacement, or
- Issue a partial or full refund — your choice
Email us a photo of the issue plus your order details and we’ll resolve it within 24 hours.
After delivery & consumption
Once coffee has been delivered and consumed, we can’t offer a monetary refund. However, our Quality Guarantee still applies — if you didn’t love it, we’ll make it right.
All refunds are processed via Stripe to your original payment method and typically appear within 5–10 business days.
3Pause Subscription
Need a break? You can pause instead of cancelling.
- Email us with subject “Pause Subscription” and let us know how long (up to 8 weeks)
- No charges during the paused period
- We’ll send a reminder 3 days before your subscription reactivates
- Need more time? We can extend once for up to 4 additional weeks (12 weeks total max)
- Up to 3 pauses per calendar year
If you need a longer break, we recommend cancelling and resubscribing when you’re ready.
4Shipping Issues
Lost in transit
If tracking shows no movement for 7+ business days, or the package is marked delivered but you didn’t receive it — we reship at no charge or issue a full refund. Your choice. We handle the carrier claim.
Delayed shipment
Typical delivery is 3–5 business days. If your order exceeds 7 business days, contact us and we’ll investigate — and offer a reship or refund if the package is truly lost.
Wrong item
Received the wrong coffee? We’ll ship the correct one immediately at no cost. Keep the wrong one — no returns needed.
5Quality Guarantee
“If you don’t love it, we’ll make it right.”
Here’s exactly what that means:
- You tried the coffee and didn’t enjoy the flavor profile
- The coffee tasted stale, flat, or off
- The roast level was different from what was described
1st claim — Free replacement
We send a free bag from a different roaster in our rotation. No refund needed — just a better match.
2nd claim — Refund + replacement
Full refund for that month plus another replacement bag — one more shot to find your match.
3rd claim — Full refund & graceful exit
Full refund and we help you cancel — no hard feelings.
To claim: email us with subject “Quality Guarantee” and tell us what you didn’t enjoy. No need to return the coffee. Claims must be made within 14 days of delivery.
6Response Time & Contact
- All emails answered within 24 hours — usually much faster during business hours
- Business hours: Mon–Fri, 9 AM – 6 PM Central
- Weekend emails answered by next business-day morning
Email: rarebean@nanocorp.app
For fastest resolution, include: the email on your subscription, your order date, a description of the issue, and photos if applicable.
Have a question or issue?
We’re real people and we genuinely want to help.
Email Us — rarebean@nanocorp.app